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Account Binding / Merging / Deletion

Bind or Unbind​

  • Web: Profile > Manage My Account > Account and Privacy, bind or unbind phone number/email.

  • iOS: Home Bottom Right Profile > Account and Security, modify as needed.

  • Android: Home Bottom Right Profile > Security Settings, modify as needed.

You must bind both a phone number and an email before unbinding one. If only one is bound, you can only replace it or bind the other before unbinding.

2. “Already in Use” When Binding a Mobile or Email​

If you see a message like “This phone number is already in use” while binding your account, it means the number is already linked to another account.

You can:

  1. Prepare a free email address.
  2. Log in using that phone number.
  3. Bind a free email address to that account.
  4. Unbind the phone number — it will then be released and can be used for another account.

3. Merging Accounts​

Account merging is not supported.

If your mobile number and email address are currently registered under two different accounts, and you want to bind both to the same account (while discarding the other), follow the steps below:

Web:

  1. Prepare a free email address.
  2. Log in to the account you no longer wish to use.
  3. Click your avatar and go to [Manage My Account] > [Account & Privacy].
  4. Bind the prepared email to this account.
    Then you can release your phone number or email, allowing you to bind it to the account you intend to keep.

Delete or Deactivate an Account​

Individual users must initiate account deletion themselves. Organization administrators can remove users from the organization, but cannot delete user accounts.

Deactivate Your Account​

  1. Click your profile avatar, go to [Manage My Account] > [Account & Privacy], and click the Delete Account button.

You must leave all organizations before you can deactivate your account.

  1. Enter Password for identity verification

  2. Review the user terms of service and confirm your request to deactivate.

Cancel Deactivation​

After deactivation, you can log in within 15 days to cancel the request and continue using your account. If you’ve forgotten your password, you can still recover or reset it normally.

Leave / Remove Unused Organizations​

If you want to deactivate your account or leave an unused organization:

Go to the [My Organization] tab in your account settings.

Click on the organization you want to leave, and proceed with the exit action.

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