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Manage and Monitor Organization Workflows

Organization Super Admins can manage workflows across all apps, review workflow execution usage, and monitor workflow activity across the organization.

To open the workflow management page, click your profile picture and go to Org Admin > App Management > Workflow.

Workflow Management​

Workflow Usage​

View the total number of workflows in the organization and the number of workflow executions for the current month.

If your organization needs more workflow executions for the current month, you can purchase an add-on package.

Filter and Search Workflows​

Use filters and search to quickly find a specific workflow.

Manage Individual Workflows​

For each workflow, you can enable or disable the workflow, view its execution history, and check its execution count for the current month. Click the workflow name to view its configuration.

The workflow creator cannot be transferred.

Workflow Monitoring​

The monitoring section provides real-time and historical workflow execution data across the organization. If a workflow is behaving abnormally, you can pause its execution to prevent it from affecting other workflows. You can also configure alerts based on the number of workflow executions waiting in the queue.

Real-Time Activity​

You can monitor the following metrics:

  • Workflows Currently Queued

    The number of workflow executions waiting to run because of resource constraints or abnormal workflow activity.

  • Workflows Added in the Last 5 Minutes

    The number of new workflow executions added to the execution queue in the last 5 minutes.

  • Workflows Processed in the Last 5 Minutes

    The number of workflow executions completed in the last 5 minutes.

The number of workflows added does not necessarily exceed the number processed within the same 5-minute period. For example, suppose 1,000 workflow executions entered the queue five minutes ago and 500 were processed. If another 300 executions are then added and processed immediately, the metrics for the last five minutes would show 300 workflows added and 800 workflows processed.

Configure Queue Alerts​

Set a queue threshold to notify specified users when the number of queued workflow executions reaches or falls to the configured value.

Execution History​

View workflow execution activity for a specified time range to investigate and troubleshoot workflow issues.

Execution Details​

View and manage the execution details of individual workflows.

View Queue Time​

View how long each workflow execution has been waiting in the queue.

Pause Workflow Execution​

If an abnormal workflow is blocking the execution queue or delaying other workflows, pause it temporarily to allow other workflows to continue processing.

You can pause the workflow for a specified duration and have it resume automatically, or resume it manually when appropriate.

Pausing a workflow only delays its execution. Workflow executions already in the queue will continue after the workflow is resumed. Any new executions triggered while the workflow is paused will also remain in the queue until execution resumes.

Pause or Resume Workflows in Bulk​

You can pause or resume multiple workflows in bulk.

Pause and Resume Notifications​

When a workflow is paused or resumed, HAP sends a notification to the workflow's System Error Notification Recipients.

Configure System Error Notification Recipients​

App administrators can add System Error Notification Recipients on the workflow configuration page.

Reset the Queue Count​

If the displayed queue count becomes inaccurate during long-running monitoring, use Reset Queue Count to reset the count to 0.

You can also reset queue counts for multiple workflows in bulk.

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